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  • Community Standards Guidelines

    Community Standards Policies - Activity on the official forums and within Star Wars Galaxies™: An Empire Divided™

    THE FOLLOWING ARE THE BASIC RULES OF CONDUCT THAT GOVERN PLAYER INTERACTION AND ACTIVITY WITHIN STAR WARS GALAXIES: AN EMPIRE DIVIDED AND IN THE OFFICIAL STAR WARS GALAXIES FORUMS. FAILURE TO ACT RESPONSIBLY AND COMPLY WITH THESE RULES WILL RESULT IN DISCIPLINARY ACTION, WHICH MAY RESULT IN ACCOUNT TERMINATION OF ALL YOUR SOE ACCOUNTS, WITHOUT ANY REFUND OF ANY KIND AND REFUSAL OF SERVICE TO ALL PRESENT AND FUTURE SWG LEGENDS SERVICES.

    Rules of Conduct

    1. You may not harass or threaten other players (sexually, racially, or otherwise).

      Harassment is defined as any unwanted or unwelcome behavior beyond the limits of good taste and appropriate game context. Final determination of harassment and severity will be made by a Customer Service Representative, and their Supervisor after a thorough investigation to ensure that each violation is treated fairly and objectively, and without bias.

      Harassment will result in disciplinary action being taken against the account that may include official warnings, account suspensions, or account terminations depending on the severity of the incident which will be determined by a CSR, Lead CSR, or Community Lead. Multiple suspensions or account termination will result in the termination of all SWG Legends accounts. Sexual/Racial harassment or hate mongering will lead to the immediate termination of all SWG Legends accounts.

      THIS IS A ZERO-TOLERANCE POLICY

      SPECIAL ADDENDUM: ANY PERSONAL ATTACKS, HARASSMENT, BULLYING OR OTHERWISE UNWANTED ATTENTION TOWARDS STAFF WILL NOT BE TOLERATED, OF ANY KIND FOR ANY REASON. ANY SUCH CONDUCT WILL RECEIVE A PERMANENT BAN AS STATED IN SECTION FOUR OF THE TERMS OF SERVICE.

    2. You may not use any sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive language, in any language. The presence of any form of preventative filter or other game features is not license or permission, tacit or otherwise, to use such language in any way or form.

      The use of offensive language will result in disciplinary action being taken against the account that may include official warnings, account suspensions, or account terminations depending on the severity of the incident which will be determined by a CSR, Lead CSR or Community Lead. Multiple suspensions or account termination will result in the termination of all SWG Legends accounts.

    3. You may not impersonate any SWG Legends Staff, past or present, including any Community Staff. This includes any form of parody, jest, or attempt to deflect other customers for fear of being taken against their account.

      Impersonation of the above outlined personnel will result in disciplinary action being taken against account that may include officially, or account suspensions depending on the severity of the incident, which will be determined by a CSR, Lead CSR or Community Lead. Multiple suspensions or account termination will result in termination of all SWG Legends Accounts.

    4. You may not violate any local, state, national or international law or regulation, while accessing or utilizing any Star Wars Galaxies or any other SWG Legends services.

      Violations of any said laws will result in the immediate termination of your account, without warning.

    5. You may not modify any part of the Star Wars Galaxies client, servers, or any part of the Star Wars Galaxies website located www.swglegends.com, without the expressed written permission of SWG Legends. This includes, but is not limited to, any hardware or third party software that allows unattended game play, alters movement speed of your character, or any other action which we determine as an unfair advantage to your character.

      Modification of any portion of the software or components that gives an unfair advantage or enable unattended game play will result in the termination of all SWG Legends Accounts. THIS IS CONSIDERED AN ACT OF EXPLOITING, AND WILL NOT BE TOLERATED.

    6. You may not arrange for the exchange or transfer of any pirated or illegal software while utilizing Star Wars Galaxies or on the official Star Wars Galaxies website or any other SWG Legends services or Forums.

      Participation in such transfers will result in the terminations of all SWG Legends Accounts.

    7. You will follow the instructions of authorized personnel while in Star Wars Galaxies or the official Star Wars Galaxies forums, or any other SWG Legends services or forums.

      Failure to follow instructions from official support personnel may result in disciplinary action being taken against the account that may include official warnings, account suspensions, or account terminations depending on the severity of the incident while will be determined by a CSR, Lead CSR, or Community Lead. Multiple suspensions or account termination will result in the termination of all SWG Legends Accounts.

    8. You may not organize or be a member of any player association or groups within Star Wars Galaxies that is based on or espouses any racist, exist, anti-religious, anti-ethnic, anti-gay, or other hate mongering philosophy. You also may not organize or be a member of any player association which habitually violates the Star Wars Galaxies Terms of Service and/or Game/Forum rules and policies.

      Organization or membership within such associations or groups participating in said actions may result in disciplinary action being taken against the account that may include official warnings, account suspensions, or account terminations, depending on the severity of the incident, which will be determined by a CSR, Lead CSR, or Community Lead. Multiple suspensions or account termination will result in the termination of all SWG Legends Accounts.

      Please Note: Player Association leaders condoning, participating in, or knowingly allowing such action to occur may also be held responsible for the actions of their Player Association and may result in disciplinary action being taken against the account that may include official warnings, account suspensions, or account terminations, depending on the severity of the incident, which will be determined by a CSR, Lead CSR, or Community Lead. Multiple suspensions or account termination will result in the termination of all SWG Legends Accounts.

      Player Associations which violate the above rules are subject to disbandment, depending on the severity of the incident, which will be determined by a CSR, Lead CSR, or Community Lead.

    9. You may not give false information or intentionally hide any information when registering for your SWG Legends Account. This includes an invalid email address or other contact information. If needed, players can update their account information at their convenience through the forums.

      Failure to provide accurate information may result in the deactivation of your account until such information can be updated properly by contacting Support Services at support@swglegends.com.

    10. You will not upload or transmit, in Star Wars Galaxies or on the Star Wars Galaxies website, any pornographic or other material relating to minors or copyrighted content that you do not own all rights to, unless you have express written permission of the author or copyright holder.

      Uploading such content will result in removal/editing of such content if applied in our services through static facilities, and may result in disciplinary action being taken against the account that may include official warnings, account suspensions, or account terminations, depending on the severity of the incident, which will be determined by a CSR, Lead CSR or Community Laed. Multiple suspensions or account termination will result in the termination of all SWG Legends Accounts.

    11. You will not attempt to interfere with, hack into, or decipher any transmissions to or from the servers running Star Wars Galaxies.

      Any said action used on any such transmissions will result in the immediate termination of all SWG Legends Accounts, without warning.

    12. You will not exploit and bug in Star Wars Galaxies, and you will not communicate the existence of any such exploitable bug either directly or through public posting, to any other SWG Legends member. You will promptly report such bugs through bugs.swglegends.com or by contact Support Services at support@swglegends.com. Exploitable bugs include, but are not limited to bugs that grant the user unnatural or unintended benefits ingame.

      Exploitation of bugs within the game will result in disciplinary action being taken against the account that may include official warnings, account suspensions, or account terminations depending on the severity or repetitiveness of these incidents, which will be determined by a CSR, Lead CSR or Community Lead. Multiple suspensions or account termination will result in the termination of all SWG Legends Accounts.

    IN ADDITION TO THE GENERAL GUIDELINES LISTED IN THE AFOREMENTIONED ARTICLE, PLAYERS ARE ALSO SUBJECT TO THESE SUPPLEMENTARY RULES WHILE PLAYING STAR WARS GALAXIES. WHILE BY NO MEANS AN ALL-INCLUSIVE LIST OF THE DO’S AND DON’TS IN STAR WARS GALAXIES, IT PROVIDES A SUITABLE FOUNDATION BY WHICH THE PLAYER CAN DETERMINE WHAT ACTIVITIES ARE APPROPRIATE:

    1. Again, foul language is not permitted, in any language.

      Excessive use of foul language in an appropriate context, including swear words, real-world racial slurs, and other language that is not consistent with the fantasy environment and designed to hurt, will be considered a disruption. The existence of any chat/text filtering function is not a license to be profane.

    2. To expound upon the general guidelines, you may not harass other players.

      Harassment is defined as specifically targeting another player or group of other players to harm or inconvenience them. Harassment can take many form, as it goes to the state-of-mind of the person or group of persons on the receiving end of the action. However, in order to account for those who are more sensitive than others, the CSR involved will make a determination as to whether or not the reported issue would be considered harassment and then act accordingly. Sexual/racial harassment or hate mongering of any kind will result in the immediate termination of all SWG Legends Accounts if sufficient and proper evidence is available and verified.

    3. You may not disrupt the normal playability of game world area.

      Area Disruption is defined as any activity, intentional or unintentional, which harms or inconveniences a large number of players. Causing a disruption may result in disciplinary action being taken against the account, which may include official warnings, account suspensions, or account terminations, depending on the severity of the incident, which will be determined by a CSR, Lead CSR or Community Lead. Multiple suspensions or account termination will result in the termination of all SWG Legends Accounts.

      Disruption includes, but is not limited to, such things, such as:

      -Deliberately blocking a doorway or narrow area, so that players cannot get past. Making excessive and inappropriate use of spatial communications, i.e. spamming.

      -Placing any object (such as pets, droids, structures, city facilities) which prevent access to game content (anything ingame, including city structures, houses, caves, mission terminals, etc.) or trap other customers.

      -Using graphics intensive weaponry to duel in high traffic areas.

      -Organizing, holding, or participating in protests held in high traffic areas (such as busy Starports or other areas where many players usually gather.

    4. You may not defraud other players.

      Fraud is defined as falsely representing one’s intentions to make a gain at another’s expense. Examples of this activity include but are not limited to - offering to craft a weapon with a built-in power bit for another player, and then keeping the weapon and/or credits - as well as using flaws in a secure trade window to deprive someone of one or more of their items or credits. Other examples include selling disabled vehicles, renaming items and selling them as a different item, or violating any trade agreement (such as agreeing to craft an item for resources, but keeping the resources/item themselves instead). These examples are not all inclusive, other violations will be reviewed by Customer Service Representatives on a case by case basis.

      Defrauding other customers will result in the removal of earnings or equivalent goods from your accounts, and may result in disciplinary action being taken against the account that may include official warnings, account suspensions, or account terminations, depending on the severity of the incident, which will be determined by a CSR, Lead CSR, or Community Lead. Multiple suspensions or account termination will result in the termination of all SWG Legends Accounts.

    5. You may not operate a Player Association (Guild) that habitually violates these rules.

      Disciplinary issues involving Player Associations will also be addressed on a broader basis. Player Associations whose members habitually violate any of the Terms of Service, Rules of Conduct or Community Policies may be disbanded, with or without warning. In addition, monopolizing numerous spawn areas, with the intent to exclude other players will not be permitted. If investigated and verified by a CSR, monopolizing will result in the disbanding of a Player Association. As stated in section 8 of the Rules of Conduct, which states that Player Association leaders who condone, participate in, or knowingly allow such action may be help accountable for the actions of their members.

    6. You may not intentionally circumvent the player-versus-player combat features and cause another player to die, such as by “training” them.

      Training is defined as pulling/leading a hostile NPC or creature along behind you, and attempting to get it to attack another player, who does not desire said engagement.

      The intentional training of NPC’s or Creatures will result in immediate disciplinary action when witnessed by a CSR, or if sufficient evidence is available. We are aware that accidents often happen causing unintentional trains, and will scrutinize each report of this activity, closely.

    7. You may not abuse other players, customer service representatives, or the tools provided to request support.

    8. The act of being away from keyboard (AFKing) across the entirety of SWG:Legends is prohibited in areas that involve a quest or a questline, i.e. the Legacy questline. Any players suspected of or found in violation of this policy will be removed from the area by a CSR or the CSR Lead, with further possible action or infractions inflicted upon his or her SWG:Legends Account. An act of AFKing will be determined by said CSR or CSR Lead within the context of the rules and guidelines of SWG:Legends.

      The only exception to this policy is if a player is utilizing an invite or a join macro in areas that involve a quest or a questline, to allow other players to join him or her temporarily and obtain their required quest objectives. If a player refuses to leave the group after his or her questline objectives are complete, he or she will be subject to disciplinary actions that accompany the disruption of the normal playability of the game world area.

      While the act of being away from the keyboard (AFKing) is allowed in SWG:Legends, as it is a part of the core game, AFKing in the location known as the Death Watch Bunker is not allowed. Any players suspected of or found in violation of this policy will be removed from the area by a CSR or the CSR Lead, with further possible action or infractions inflicted upon his or her SWG:Legends Account. An act of AFKing will be determined by said CSR or CSR Lead within the context of the rules and guidelines of SWG:Legends. More specifically, characters that are firing off abilities on macros and not moving/on follow are subject to this policy. Even though the location of Death Watch Bunker contains a few quests, it is not subject to the above addendum of an invite or join macro.

    9. “Roleplaying” or “Testing” does not grant license to violate these rules.

      Though Star Wars Galaxies is a roleplaying game set in the Star Wars universe, the claim of “roleplay” or “testing” will not be accepted in defense of any of the anti-social behaviors mentioned above. As an example, you are in no case (PvP or otherwise) allowed to “train” a guard onto an enemy in protection of your homeland.

      By all means, we want to encourage you to play your role, we just cannot allow that roleplay to be done at another customer’s expense.

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